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Salon Policies

CANCELLATION POLICY

At Salon CG, we understand that life happens and it can interrupt your plans. When your plans are appointments with us, please notify us as soon as possible if you need to cancel or reschedule. No show or missed appointments, without notice, will incur a charge.

We ask that you contact us within 24 hours of your appointment to cancel or reschedule. Our stylists book multiple guests a day, if the arrival time to your appointment exceeds 15 minutes, it is at the stylists discretion to determine if the services booked will need to be edited to accommodate the time remaining. We thank you for your understanding in this matter, we value your time and our stylists.

Cancellations or “no-shows” on the day of service will be charged 50% of the scheduled service.

Confirmation calls and emails are done as a courtesy to our guests. Our system will confirm with you 48 hours in advance. Please note that these do not waive cancellation fees if not received. Please make note of your appointments when booked and feel free to call us at any time to confirm.

SALON POLICY

At Salon CG, our team strives to make sure that every guest feels amazing upon leaving our salon. We want you happy and loving your hair, but if for any reason you are unhappy with the results and need adjustments we will be happy to make sure that happens.

Policies:

We do not offer refunds for service. If there is an instance that you are not happy with the service that we provided, we will be happy to adjust anything needed within 7 days of your service date.
We cannot work on anything that has been worked on by someone other than the original stylist at our salon. No exceptions.
Professional hair care products are recommended to care for and protect your investment and our work. We can only guarantee our services if you purchase our recommended products for your at-home use. Our stylists are continuously retail educated and will only offer products that are prescriptive to your hair needs.
Color correction appointments may need more than one session to achieve the desired result. A waiver may need to be signed and a non-refundable deposit of 50% may be collected at the time of booking, which will be used towards your final bill.
Credit card information will be collected and securely secured for online and large time block bookings.

EXTENSION POLICY

Extensions are AMAZING and SO WORTH IT! Extensions also require a thorough consultation. At this consultation, a 50% deposit will be collected that will be used towards your installation and you will pay for your hair IN-FULL.

Move-up appointments will be scheduled at your installation appointment. It is imperative that this appointment not be moved or missed to keep the price as quoted at the consultation. If this appointment differs from that date additional charges may apply.

NEW GUESTS POLICY

All new color guests will be required to make a non-refundable $100 deposit prior to booking. This deposit will be applied to the total at checkout. Deposit is not available for reschedule if appointment is no-showed or cancelled within 24 hours.